At Trainers Factory, we are committed to providing reliable, transparent, and timely shipping for all customers. This policy explains how orders are processed, shipped, and delivered.
Order Processing Time
Order Cut off time 2:00 PM (GMT-05:00) Eastern Standard Time (Louisville)
All orders are processed within 2–3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays.
Delivery Time
After dispatch, orders are delivered within 5–7 business days.
Total estimated delivery time:
7–10 business days (Processing + Transit)
Delivery times are estimates and may vary slightly depending on courier operations and location.
Shipping Coverage
We currently ship only to:
United States
United Kingdom
Orders placed from other countries cannot be processed.
Shipping Costs
Free standard shipping on orders above $200
Orders below $200 will have shipping charges of $2.99 per order
All shipping costs are shown clearly before payment. We do not charge hidden fees.
Order Tracking
Once your order is shipped, a tracking number will be sent to your registered email address. You can use this number to monitor delivery progress with the courier.
Shipping Address Responsibility
Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us within 7 days of delivery so we can investigate and assist you.
Contact Information
If you have any questions regarding shipping, please contact us:
Trainers Factory 2878 Hampton Locust Grove RD Locust Grove, GA 30248-2011 United States
