Welcome to Trainers Factory. Below you will find answers to common questions about orders, shipping, returns, and payments. If you need further assistance, our support team is always happy to help.
Orders
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. Enter your shipping details and complete payment securely to confirm your order.
Can I cancel or change my order after placing it?
Yes, you may request changes or cancellation before your order is shipped. Once shipped, orders cannot be canceled and must follow our return policy.
You will receive an order confirmation email after successful payment.
Shipping
Which countries do you ship to?
We currently ship only to:
United States
United Kingdom
How long does shipping take?
Handling time: 2–3 business days
Transit time: 5–7 business days
Total delivery time: 7–10 business days
Do you offer free shipping?
Yes. We offer free standard shipping on orders above $200. Shipping fees for other orders are calculated at checkout.
How can I track my order?
Once your order ships, you will receive a tracking number by email. You can use it to monitor delivery status.
What if my package is delayed?
Occasional delays may happen due to courier or weather issues. If your order exceeds the estimated timeframe, please contact us and we will assist you.
Returns & Refunds
What is your return policy?
We accept returns only for defective or damaged items.
How many days do I have to request a return?
You must contact us within 30 days of delivery.
What condition must the item be in?
Returned items must be:
Unused
In original packaging
With all tags and accessories
Do you accept returns for size or change of mind?
No. Returns are accepted only for defective or damaged products.
Who pays for return shipping?
If the item is confirmed defective or damaged, we will cover return shipping or provide instructions.
How long do refunds take?
Once approved:
Refunds are processed within 5–7 business days
Funds are returned to your original payment method
Payments
What payment methods do you accept?
We accept secure online payments such as:
Credit/Debit Cards
Trusted payment gateways (e.g., Stripe/PayPal)
All transactions are encrypted for security.
Is my payment information safe?
Yes. We use secure payment processors and do not store full card details on our servers.
Products
Are your product images accurate?
We try our best to display products accurately. However, colors or slight details may vary depending on screen settings.
What if an item is out of stock?
If an item becomes unavailable after purchase, we will notify you and offer a refund.
Account & Support
Do I need an account to order?
No. You can checkout as a guest. Creating an account allows faster future purchases and order tracking.
How can I contact customer support?
Trainers Factory 2878 Hampton Locust Grove RD Locust Grove, GA 30248-2011 United States
