At Trainers Factory, customer satisfaction is important to us. If you receive a defective or damaged item, we offer a simple and transparent return and refund process as outlined below.
Return Eligibility
We accept returns only for defective or damaged items.
To qualify for a return:
The item must be defective, damaged, or faulty upon delivery
The return request must be made within 30 days of delivery
The product must be unused and in its original condition
All original packaging, tags, and accessories must be included
We do not accept returns for:
Change of mind
Incorrect size selection
Normal wear and tear
Items damaged after use
Return Period
You may request a return within:
30 days from the date your order is delivered
Requests made after 30 days cannot be approved.
How to Request a Return
To start a return, please contact our support team and provide:
