At Perfect Feets, customer satisfaction is important to us. If you receive a defective or damaged item, we offer a simple and transparent return and refund process as outlined below.

Return Eligibility

We accept returns only for defective or damaged items.

To qualify for a return:

• The item must be defective, damaged, or faulty upon delivery
• The return request must be made within 30 days of delivery
• The product must be unused and in its original condition
• All original packaging, tags, and accessories must be included

We do not accept returns for:

• Change of mind
• Incorrect size selection
• Normal wear and tear
• Items damaged after use

Return Period

You may request a return within:

30 days from the date your order is delivered

Requests made after 30 days cannot be approved.

How to Request a Return

To start a return, please contact our support team and provide:

• Order number
• Full name
• Description of the issue
• Clear photos showing the defect or damage

Contact Details

Email: support@perfectfeets.shop
UK Phone: +44 7828726296
Pakistan Phone: +92 317 0783647

Our team will review your request and provide return instructions if your request is approved.

Return Shipping

If the return is approved due to a defective or damaged product:

• Perfect Feets will cover the return shipping cost or provide appropriate return instructions.
• Unauthorized returns sent without prior approval may not be accepted.

Refund Process

After we receive and inspect the returned item:

• Approved refunds are issued to the original payment method
• Refunds are processed within 5–7 business days
• Your bank or payment provider may take additional time to post the refund

You will receive an email confirmation once your refund has been processed.

Exchanges

We currently do not offer direct exchanges.

If you require a replacement, please contact our support team. Depending on the circumstances, you may be required to return the original item and place a new order.

Non-Returnable Items

The following items cannot be returned:

• Used products
• Items without original packaging, tags, or accessories
• Items returned after the 30-day return period
• Products damaged as a result of use, misuse, or normal wear and tear

Contact Information

Perfect Feets

United Kingdom Address:
5 Bootham Cres, Clifton,
York YO30 7AJ, United Kingdom

Pakistan Address:
R 22, Block 13D-1 Block 13 D 1,
Gulshan-e-Iqbal, Karachi, 75300, Pakistan

United Kingdom Phone: +44 7828726296
Pakistan Phone: +92 317 0783647

Email: support@perfectfeets.shop